FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
What shipping methods are available?
We offer delivery options via DHL, DPD and PostNL. Choose your preferred method at checkout.
Do you ship internationally?
Yes, we shop across Europe. Shipping fees and delivery times vary by location and package size.
How might I obtain an estimated date of delivery?
After shipping, you’ll receive an estimated delivery date via email. If you need the estimate before ordering: feel free to call or email us.
Can I split my order to ship to different locations?
Currently, each order can be shipped to one address only. Please place seperate orders via different locations.
Payment Information
What payments methods are available?
After ordering, you’ll receive an invoice via email. Payments can be made by bank transfer.
Can I split my payment?
Payments must be completed in full via bank transfer at the time of invoicing before we ship your order.
Orders And Returns
How do I return or exchange an item?
Please contact our customer service withing 14 days of delivery. Follow the return instructions provided for a smooth process.
How do I cancel an order?
To cancel an order, contact our customer service promptly. Cancellation is only possible before shipment confirmation